Balboa® WiFi Module

£299.00 inc VAT

* Requires Balboa BP Series Control Pack already installed in your hot tub. This item is not compatible with control units from other manufacturers.

The Balboa Worldwide App (bwa™), is an app for your smart device (Android or iPhone) that allows you to access your hot tub via a direct connection anywhere in the local proximity of your tub, anywhere in your house that you can connect to your local WiFi network, or anywhere in the world you have an internet connection to your smart device via 3G, 4G, or WiFi hot spots.*

With the bwa™ app, you can ensure that your hot tub will be ready whenever you want to take a dip. Instead of going outside and pressing buttons on the topside panel, the app lets you start the tub and change settings from your smartphone or tablet.

Includes:

  • bwa Wi-Fi Module (50350)
  • Y-adaptor cable

Requires Balboa BP Series Control Pack & App from Google Play or iTunes App store.

 

 

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Description

* Requires Balboa BP Series Control Pack already installed in your hot tub. This item is not compatible with control units from other manufacturers.

The Balboa Worldwide App (bwa™), is an app for your smart device (Android or iPhone) that allows you to access your hot tub via a direct connection anywhere in the local proximity of your tub, anywhere in your house that you can connect to your local WiFi network, or anywhere in the world you have an internet connection to your smart device via 3G, 4G, or WiFi hot spots.*

With the bwa™ app, you can ensure that your hot tub will be ready whenever you want to take a dip. Instead of going outside and pressing buttons on the topside panel, the app lets you start the tub and change settings from your smartphone or tablet.

 

Warranty Lengths and Terms To Be Agreed with Purchaser at Time of Sale, from a selection of:

  • 5 YEAR STRUCTURAL / 2 YEAR COMPONENTS, ELECTRICAL, PLUMBING & ACRYLIC SURFACE – PARTS & LABOUR
  • 5 YEAR STRUCTURAL / 2 YEAR COMPONENTS, ELECTRICAL, PLUMBING & ACRYLIC SURFACE – PARTS ONLY
  • 1 YEAR STRUCTURAL / 1 YEAR COMPONENTS, ELECTRICAL, PLUMBING & ACRYLIC SURFACE – PARTS ONLY

1a. PARTS & LABOUR

This warranty is valid for the original item, for the original purchaser, at the original delivery address only and is not transferrable in any way shape or form to a subsequent purchaser. Should Prestige Spas Ltd, at any time, agree to exchange a faulty item for a new item, the warranty on the replacement item shall run from the original delivery date and not from the date at which the replacement item was installed. This applies to electrical equipment, pumps, control boxes etc as well as entire units should they need exchanging.

OR

1b. PARTS ONLY

This warranty is valid for the original item, for the original purchaser, at the original delivery address only and is not transferrable in any way shape or form to a subsequent purchaser. Should Prestige Spas Ltd, at any time, agree to exchange a faulty item for a new item, the warranty on the replacement item shall run from the original delivery date and not from the date at which the replacement item was installed. This applies to electrical equipment, pumps, control boxes etc as well as entire units should they need exchanging.

2. Structure Warranty

Warrant the shell against water loss to the customer arising from structural failure.

3. Shell Surface Warranty

The acrylic shell is warranted against water loss caused due to defects in the spa shell only.  This shell warranty does not cover any cosmetic damage or deterioration from chemical overuse or other maltreatment of the spa shell.

4. Electrical Equipment Warranty

Electrical components, specifically the pumps, heater and control system, are warranted against malfunctions due to defects in workmanship or materials.

In the unlikely event that a hot tub breaks down within your agreed warranty period, simply contact our customer service team who will go through various diagnostic checks. Once it has been established that there is indeed a fault that requires a replacement part then we can arrange for the replacement part to be sent out to you, or an engineer visit scheduled to replace the part.

5. Warranties for other components.

The Spa Cover, Headrests, LED lamps, light lenses, fuses, cabinet finish and filter are warranted to be free from defects in workmanship or materials at the time of delivery only. All other factory installed components, including, but not limited to, LED light, fuses, speakers, skimmer, jets, air valves and other topside controllers are warranted against malfunction due to defects in workmanship or materials for the agreed warranty length.

PLEASE NOTE.

We can advise on the fitting of any spare parts. It is however recommended that a trained engineer is appointed to fit an electrical or plumbing spare part.

N.B. UK Mainland only.

Should it be necessary for an engineer to be required to fit any spare parts which have failed within the terms of the warranty as set out above, a charge for mileage and labour will be made, except in the case of a ‘PARTS & LABOUR’ warranty wherein no charge will be made. We cannot accept any liability regarding the installation of spare parts. We cannot offer a repair or parts fitting service on any tubs outside the UK Mainland. Your statutory rights are not affected.

Conditions of Warranty.

All warranties apply to the original customer, at the original address that the spa was installed. Your limited warranty does not include the cost of shipping parts back to Prestige Spas Ltd, or the spa manufacturer, or to an authorised repair agent for assessment. This warranty does not include costs incurred by the use of non-authorised engineer. Customers must gain written consent from Prestige Spas Ltd before instructing any engineer not authorised by us. In all cases Prestige Spas Ltd has the sole responsibility for determining the cause and nature of a fault. Our determination is final. We reserve the right to provide a replacement spa of equivalent value if we deem it to be necessary. In such a circumstance the customer shall be responsible for the cost of moving and installing the new spa into position.

 Performance.

The customer must report any discovered fault to Prestige Spas Ltd Limited within 10 days. A representative will then diagnose the fault over the telephone and may suggest a number of possible solutions for the customer to attempt. If after these suggestions fail to resolve the fault, we will then send out an engineer. If an engineer is sent out, payment of a call out/travel charge will be required from the customer (except in the case of a parts and labour warranty agreed at sale). Call out fees are waived for anyfault occurring in the first 30 days of delivery. If the engineer determines that any fault is not covered under this warranty, the customer will be solely responsible for the cost of any parts and the engineers onsite labour charge.

Exclusions.

All warranties hereunder are void if the spa has been subject to chemical misuse or chemical imbalances, alterations or modifications not authorised by Prestige Spas Ltd, attempts to repair the spa not authorised by Prestige Spas Ltd, or an authorised engineer, incorrect use of the spa including but not limited to running the spa dry or filling the spa up incorrectly, electrical installation by a nonqualified electrician, ice in the spa, incorrect winter preparation, or commercial use.

No part of the spa is warranted against chemical damage. This includes but is not limited to deposits of limescale on the spa shell or on spa components. Correct chemical use is the sole responsibility of the customer.

Spa covers are not warranted against chemical burns.

The spa shell and components are not covered against any defects which may occur as a result of the customer not using the cover while the spa is not in use.

This warranty does not cover damage arising from the use of unauthorised sanitisers such as Tri-Chlor, acids, calcium hypochlorite, sodium hypochlorite, peroxides, any sanitizing chemical that may remain undissolved on the spa surface.

Damage to headrest pillows reported beyond the day of delivery will not be covered under warranty. Headrest pillows are to be removed from the spa when not in use.

Disclaimer.

Prestige Spas Ltd will not be liable for loss of use of the spa, or any incidental expenses incurred as a result of the repair or replacement of the spa. This includes but is not limited to permanent decking or surroundings, flooring, any other fixtures, chemical loss, water loss or filter loss. Prestige Spas Ltd will not be responsible for inadequate radio reception in relation to the spas entertainment system, or a weak wifi signal from your home network. Prestige Spas Ltd warranties are limited to the maximum amount of monies received from the customer with respect to the sale of the spa.

All Warranties.

All warranties apply from the date the original spa is delivered to the customer.

 

Return And Refund

Right to Cancel

11.1  You have a legal right to cancel an order placed with us under the Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013, within the relevant periods set out in clauses 11.3 and 11.5, unless clauses 11.4 or 11.6 apply.

11.2  This means that during the relevant period, if you change your mind or, for any other reason you decide you do not want to proceed with your order, you can notify us of your decision to cancel your order and receive a full refund. Advice about your legal right to cancel the order under these regulations is available from your local Citizens’ Advice Bureau or Trading Standards office.


Right to Cancel – Products

11.3   Your legal right to cancel an order for Products starts from the date that we send you the Order Confirmation.  The deadline for you cancelling your Contract will end 14 (fourteen) calendar days after you have paid your deposit.

11.4   The cancellation right outlined in clause 11.1 and 11.3 does not apply for the cancellation of Products in the following circumstances:

11.4.1   in the case of any made-to-measure or custom-made Products, or Products made to your specification or those that are clearly personalised; and/or

11.4.2   The Products become inseparable from your property (i.e. in circumstances where the Products are installed, to any extent, by either you or us).


Right to Cancel – Installation Services

11.5   Your legal right to cancel an order for Installation Services starts from the date that you receive your installation date. The deadline for you cancelling your order will end 7 (seven) calendar days after the date on which you receive your Order Confirmation Email, in accordance with clause 9.1.7.

11.6   The cancellation right outlined in clause 11.1 does not apply for the cancellation of Installation Services in circumstances where you request us to provide the Installation Services during the cancellation period, and the installation of the Product(s) ordered is completed during this timeframe.  In such circumstances, you will lose your legal right to cancel your order for Installation Services in accordance with this clause 11.

11.7    For the avoidance of doubt, in circumstances where you cancel your order for Installation Services, but decide to continue with your order for Products, the Products will be delivered by way of a Kerbside Delivery, in accordance with clause 9 above and you will continue to have a legal right to cancel your order for that Product as described above.

11.8   To cancel an order for Products and/or Installation Services, the easiest way to do this will be for you to contact us in writing to tell us by sending an e-mail to info@prestigespas.co.uk,  or by sending a letter to Prestige Spas Ltd
Central Buildings, Llay Hall Industrial Estate, Mold Road, Cefn Y Bedd, Wrexham, LL12 9YG. This will be a cancellation notification. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us.

11.9   Unless otherwise agreed with us, you will be responsible for returning the Product(s) (if already delivered) to us within 14 days of cancelling your order.  All Product(s) will need to be returned to our warehouse at Prestige Spas Ltd
Central Buildings, Llay Hall Industrial Estate, Mold Road, Cefn Y Bedd, Wrexham, LL12 9YG. The cost of returning the cancelled Product(s) will be your responsibility.  ITEMS CANNOT BE RETURNED ONCE THEY HAVE BEEN USED.

11.10   You will (unless clause 11.12 applies) receive a full refund of the price you paid for the Products and/or Installation Services (as applicable) and any applicable delivery charges you have paid.  We will process the refund due to you as soon as possible and, in any case, within 14 calendar days after the day we receive back from you any Products supplied to you, or (if earlier) 14 calendar days after the day you provide us with evidence that you have returned the Products.

11.11   We will refund you using the same method of payment used to place your order.

11.12   We may make a deduction from the reimbursement for loss in value of any Products supplied if the loss is the result of any unnecessary handling by you.  If we refund you the price paid before we are able to inspect the Products and later discover you have handled them in an unacceptable way, you must be us an appropriate amount.

11.13   Details of your legal right to cancel and an explanation of how to exercise it will also be provided in the Order Confirmation Email.

Payment, Delivery & Installation

Please take the time to read this information carefully, as it will provide you with the information you will need to ensure the safe, secure, and timely installation of your new spa.

The following sections are guidelines on how to prepare for delivery and set-up of your new spa. Specifically covered are site selection, delivery access, ground preparation, and electrical requirements.
Remember to carefully read the Owner’s Manual that accompanies your spa, and to complete the warranty registration within the time stated after delivery.

Terms of Payment

When you order a hot tub or swim spa, we will email you a VAT invoice for your deposit.  This can be paid by Credit/Debit Card, PayPal or Bank Transfer.  Once your deposit is paid, we will arrange and schedule your delivery and installation date.   Once the date has been agreed, we will issue a second invoice for the remaining balance.  This second invoice will need to be settled in full 7 (seven) days before we install your new tub.

IMPORTANT

Before signing for any delivered items, please make sure that you have inspected the packaging for damage and if necessary, take photographs. We cannot be held responsible for any claims made for damaged items once the goods delivered have been signed for.

Full Installation

Prestige Spas will send a two-person team and ask that at least one fit able-bodied person be on site to assist with positioning the tub if necessary.

Deliveries Requiring Lifting Equipment

If lifting equipment of any kind is required, this is the responsibility of the customer to organise a suitable crane or lifting equipment. When the tub is being lifted the responsibility for safety and any damage which occurs to the tub or property or persons on site is the responsibility of the crane or lift operator.
This also applies to any delivery involving lowering a hot tub into a pit, or into an aperture in decking or walled area. The customer must supply additional help on site. The customer must also supply any equipment required for performing the operation, straps or ropes etc., and the customer is to take responsibility for any damage caused to the tub or any property, or persons taking part in the operation to lower the tub into the aperture.

IMPORTANT:

Site selection and preparation are your responsibility. Carefully read these instructions and contact us if you have any questions.

N.B.
Prestige Spas must be informed if there is an existing hot tub in the delivery location that will need to be moved to allow access. This will incur an extra charge. Also, any cabling from existing hot tubs must be as per Prestige Spas specifications. If we are not informed that we will have to move a tub, or that incorrect cable is in place, remedying this will incur extra costs.

Location of hot tub

Whether you’ve chosen to have your hot tub indoors or outdoors, on a patio or on a deck just make sure you check the following:

Always put your spa on a structurally sound, level surface. A filled spa can weigh a great deal.

Make certain that the location you choose can support the weight of your filled spa. Locate your equipment compartment, which houses all the electrical components, in a place where water will drain away from it. Allowing water into the equipment compartment can damage the electronics and may result in tripping your house’s circuit breaker or RCD. Leave yourself easy access to all circuit breakers and RCD’s. Leave access to at least the entire front of the spa (the removable panels provide access to the spa’s equipment) for periodic spa care and maintenance.

Outdoor and Patio Installation

No matter where you install your new spa, it’s important that you have a solid foundation to support it. Structural damage to the spa resulting from incorrect installation or placement on an inadequate foundation is not covered under the spa’s limited warranty. If you install the spa outdoors, a reinforced concrete pad at least four inches thick is recommended for your Hot Tub. Prestige Spas will not fully install a Spa on a substandard temporary surface.

Decking 

To be certain your deck can support your spa; you must know the deck’s maximum load capacity. Consult a qualified building contractor or structural engineer before you place the spa on an elevated deck or indoors. To find the weight of your spa, its contents and occupants, please contact us. This weight per square foot must not exceed the structure’s rated capacity, or serious structural damage could result.
If you intend install a tub and surround it with decking, please bear in mind that you will need to install access panels to allow access to the sides of the tub for maintenance and any remedial repairs that may be required in years to come. These access panels should be large enough to allow an engineer access to the side panels of the tub and should allow enough room for the engineer to remove the screws in the side panel. This is also the requirement for tubs that are sunken into a pit or are indoors. If you have your tub surrounded by decking that needs to be removed before work (either warranty work or otherwise) can be carried out, this must be removed by yourself prior to our engineer arriving at your property as we cannot be held responsible for any damage that may occur to your decking or tub surround when it is removed for repair or maintenance purposes Bear in mind also that decking will vibrate and can have the effect of amplifying the sound form the pumps with its vibration. First, obtain the dimensions of the hot tub you have ordered from us. You will need to consider the Spa will be delivered on its side on a special hot tub trolley system. The minimum width of a pathway that is needed is: 1.1Metres to enable us to deliver a tub on its side without damage to either the property or to the tub.
Height can also be an issue, 350mm must be added to the longest dimension. If your hot tub is 2,100mm x 2,100mm, when it is on its side on the trolley it may stand 2,450mm high. Any obstructions will have to be removed to allow access, also you must consider that the trolley is not flexible and will need a wide turning area to negotiate any corners.
Steps can also be an issue as hot tubs are heavy bulky items that can be very difficult to transport up steps.
Extra assistance by several fit able-bodied people will be needed in the event of needing to get a hot tub up several steps.

Electrical Information

Any electrical supply for a hot tub outdoors should be installed by a competent, certified electrician. All works must be certificated to part P of the building regulations. Electrical installation work should always conform to BS:7671 17th edition of the wiring regulations.

Indoor Installation

Be aware of some special requirements if you place your spa indoors. Water will accumulate around the spa, so flooring materials must provide a good grip when wet. Proper drainage is essential to prevent a build-up of water around the spa. When building a new room for the spa, it is recommended that a floor drain be installed. The humidity will naturally increase with the spa installed. Water may get into woodwork and produce dry-rot, mildew, or other problems. Check for airborne moisture’s effects on exposed wood, paper, etc. in the room. To minimize these effects, it is best to provide plenty of ventilation to the spa area. An architect can help to determine if more ventilation must be installed.

Electrical requirements

Most, if not all domestic Hot Tubs are designed for single phase 230v ac operation.  Your certified electrician will then be able to work out what size of cabling is required. Please visit our FAQs page for detailed guidance on 13 or 32 amp electrical installations.  An isolator switch is required no closer to the Hot Tub than 2 metres so that the hot tub can be isolated from the main supply quickly and efficiently.  We generally ask for a coil of cable to be left immediately next to the Hot Tub base so that we have enough to wire it in whichever final position the customer chooses.

Prestige Spas specific requirements for 32 amp circuit breakers. 

All 32 amp hot tubs require a dedicated 32 Amp RCD protected circuit breaker fitted to your consumer unit.
From the consumer unit you should have suitable armoured cable or cable protected by a suitable conduit to a suitable waterproof outdoor isolator switch 2 or 3 metres from the tub.
Please consult your electrician for cable thicknesses. From the isolator switch there needs to be enough cable left to reach the furthest away corner of hot tub so that our engineer can connect the tub to the electrical supply. If you have purchased one of our 13Amp rated tubs you will need still to supply an isolator switch and spur cable to provide power to the tub. The cable must be long enough to reach around your tub to the position you require the control panel to be. If you are siting one of the 13Amp tubs outside, then you will require an ip65 waterproof socket and you will still need to supply some form of armoured cable and ideally a protective metal conduit for the cable to be protected from garden tools, animals etc.